Webinar Wednesdays: Sharpening Your Collection Skills While Retaining the Good Will of Your Customer

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April 16, 2014 2:00pm EDT John Zimmer, Receivable Training Associates Collecting Your Accounts Receivable while maintaining Customer Good Will is one of the most difficult aspects of maintaining and growing a Customer Relationship. Sales and Customer Service have worked hard to obtain and develop this relationship and your Collection efforts can either enhance or undermine how… Read more »

Webinar Wednesdays: Moving Beyond Boring Compliance Training

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April 2, 2014 2:00pm EST David Osborn and Jessica Batz, BizLibrary Most organizations approach compliance training as “a cost of doing business” because it’s something they have to do. There is no choice. Beyond this compliance centered perspective, we believe organizations can look at the potential positive impact effective training might have on the day-to-day… Read more »

LDAC Lobby Day 2014

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WEDNESDAY APRIL 9, 2014 7:30 a.m.—12:30 p.m. Connecticut State Capitol 210 Capitol Ave. Hartford, CT 06106 LDAC’s lobby day will be held in conjunction with the Home Builders & Remodeler’s Association of Connecticut’s lobby day. Click below for the Registration Form or call Ashley Ennis @ 518-880-6351 or email: aennis@nrla.org 2014 LDAC Lobby Day Reg Form

Webinar Wednesdays: Excellence in Customer Service

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March 26, 2014 2:00pm EST Barry Elms, Strategic Negotiations International It has been reported that 90% of unhappy customers do not complain they just don’t come back. During this exciting webinar Barry Elms will demonstrate techniques to maximize customer satisfaction that will keep your customers coming back. Included will be a discussion on the 5… Read more »