Webinar Wednesdays: Bringing Your Employee Handbook Into the 21st Century

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April 23, 2014 2:00pm EDT Jackson Lewis Is your employee handbook a ticking time bomb? Do you have policies in place to protect the company against potential liability and lessen the likelihood of unwanted behavior. Does your manual adequately address today’s technology revolution as well as the Labor Board’s new involvement with non-union employers? Is your manual an… Read more »

Webinar Wednesdays: Sharpening Your Collection Skills While Retaining the Good Will of Your Customer

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April 16, 2014 2:00pm EDT John Zimmer, Receivable Training Associates Collecting Your Accounts Receivable while maintaining Customer Good Will is one of the most difficult aspects of maintaining and growing a Customer Relationship. Sales and Customer Service have worked hard to obtain and develop this relationship and your Collection efforts can either enhance or undermine how… Read more »

Webinar Wednesdays: Moving Beyond Boring Compliance Training

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April 2, 2014 2:00pm EST David Osborn and Jessica Batz, BizLibrary Most organizations approach compliance training as “a cost of doing business” because it’s something they have to do. There is no choice. Beyond this compliance centered perspective, we believe organizations can look at the potential positive impact effective training might have on the day-to-day… Read more »

LDAC Lobby Day 2014

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WEDNESDAY APRIL 9, 2014 7:30 a.m.—12:30 p.m. Connecticut State Capitol 210 Capitol Ave. Hartford, CT 06106 LDAC’s lobby day will be held in conjunction with the Home Builders & Remodeler’s Association of Connecticut’s lobby day. Click below for the Registration Form or call Ashley Ennis @ 518-880-6351 or email: aennis@nrla.org 2014 LDAC Lobby Day Reg Form

Webinar Wednesdays: Excellence in Customer Service

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March 26, 2014 2:00pm EST Barry Elms, Strategic Negotiations International It has been reported that 90% of unhappy customers do not complain they just don’t come back. During this exciting webinar Barry Elms will demonstrate techniques to maximize customer satisfaction that will keep your customers coming back. Included will be a discussion on the 5… Read more »

Webinar Wednesdays: iPad, Galaxy, Nexus and Xoom – oh my!

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March 19, 2014 2:00pm EST iPad, Galaxy, Nexus and Xoom – oh my! Which tablet would the wizard provide? Pam Lansing, Computer Visions What to do, which tablet is for you? Tablets are a powerful tool for enhancing your productivity and online experience whether for business use, or life in general. Now that it’s time… Read more »

Webinar Wednesdays: All is NOT Fair in Love and War

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March 12, 2014 2:00pm EST All is NOT Fair in Love and War: Effectively Dealing with Workplace Romance and Bullying in the Workplace – Jackson Lewis Workplace romances inevitably develop between coworkers, supervisors and subordinates. Unfortunately the employee who is in love today could be suing you tomorrow! Similarly, bullying, including verbal and other intimidating… Read more »

Webinar Wednesdays: Negotiating and Delivering Price Increase Techniques

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February 19, 2014 2:00pm EST Barry Elms, Strategic Negotiations International During this dynamic webinar Barry Elms will demonstrate the 5 elements that control all interactions and show how to be both persuasive and creative in negotiations. The webinar will also focus on how to minimize customer resistance to price increases thereby protecting your bottom line…. Read more »