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April 16, 2014 2:00pm EDT

John Zimmer, Receivable Training AssociatesWebinar Wednesdays 2013-14
Collecting Your Accounts Receivable while maintaining Customer Good Will is one of the most difficult aspects of maintaining and growing a Customer Relationship. Sales and Customer Service have worked hard to obtain and
develop this relationship and your Collection efforts can either enhance or undermine how your Customer perceives your company. This webinar will show you how to keep your Accounts Receivable (And DSO) on track by including the foundation skills and techniques used by top Collectors to persuade Customers to Pay Your Account Promptly. We will highlight how you can use Listening Skills, Negotiation Techniques and Overcoming Customer Objections to help you Collect Your Accounts Receivable Faster and With More Confidence Than Ever!
TARGET AUDIENCE & LEVEL: OWNERS/DEALERS, INTERMEDIATE – Intermediate

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April 9, 2014 2:00pm EDT

Jim Enter, AARTWebinar Wednesdays 2013-14
At the moment inventory control is a problem for many dealers. It’s very difficult to keep inventory in check without reducing customer service. Inventory is expensive and yet you must keep a balance on hand. The goal of this webinar is to help you gather the information necessary to keep the same level of service your customers have grown to expect while keeping your expenses for inventory at levels consistent with what the market is demanding.
TARGET AUDIENCE & LEVEL: OWNERS/DEALERS – Advanced

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April 2, 2014 2:00pm EST

David Osborn and Jessica Batz, BizLibraryWebinar Wednesdays 2013-14
Most organizations approach compliance training as “a cost of doing business” because it’s something they have
to do. There is no choice. Beyond this compliance centered perspective, we believe organizations can look at
the potential positive impact effective training might have on the day-to-day workplace for employees. Will
effective training make your work environment safer? Will employees all feel valued? Can we teach employees
how to look out for each other? The answers to these questions is, “Yes.” In the new session we’ll discuss:

  • Key strategies to get your employees more engaged in compliance training.
  • Tips for writing a business case.
  • 5 steps to select training content.

TARGET AUDIENCE & LEVEL: OWNERS/DEALERS, INTERMEDIATE – Intermediate & Advanced

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March 26, 2014 2:00pm EST

Barry Elms, Strategic Negotiations InternationalWebinar Wednesdays 2013-14
It has been reported that 90% of unhappy customers do not complain they just don’t come back. During this exciting webinar Barry Elms will demonstrate techniques to maximize customer satisfaction that will keep your customers coming back. Included will be a discussion on the 5 things customers hate most about a sales pitch and how to avoid them.
TARGET AUDIENCE & LEVEL: ALL

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March 19, 2014 2:00pm EST

iPad, Galaxy, Nexus and Xoom – oh my! Which tablet would the wizard provide?

Pam Lansing, Computer VisionsWebinar Wednesdays 2013-14
What to do, which tablet is for you? Tablets are a powerful tool for enhancing your productivity and online experience whether for business use, or life in general. Now that it’s time to choose your own tablet, it’s worth considering what kind of things you are going to use it for. This way you know that you’ll match the right machine to your needs. Here, we look at some of the key areas you might like to consider.
TARGET AUDIENCE & LEVEL: OWNERS/DEALERS, INTERMEDIATE – All

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March 12, 2014 2:00pm EST

All is NOT Fair in Love and War: Effectively Dealing with Workplace Romance and Bullying in the WorkplaceJackson LewisWebinar Wednesdays 2013-14
Workplace romances inevitably develop between coworkers, supervisors and subordinates. Unfortunately the employee who is in love today could be suing you tomorrow! Similarly, bullying, including verbal and other intimidating behavior, can create a hostile work environment which can have significant repercussions for the unwary employer. Learn what options are available and what an employer should be doing to avoid unwanted results and potential liability in these sensitive areas.
TARGET AUDIENCE & LEVEL: ALL

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March 5, 2014 2:00pm EST

Ini Augustine, Social Wise MediaWebinar Wednesdays 2013-14
Does your company have a social media policy in place? More employers than ever are using social media to source candidates. 92% of Fortune 500 companies use social media to hire, yet most companies don’t consider the legal issues involved. This course will cover legal considerations on social media in the workplace, from a Human Resources and marketing perspective and will guide you through the ins and outs of using social media to hire and manage employees. Includes case studies and best practices.
TARGET AUDIENCE & LEVEL: ALL

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February 19, 2014 2:00pm EST

Barry Elms, Strategic Negotiations InternationalWebinar Wednesdays 2013-14
During this dynamic webinar Barry Elms will demonstrate the 5 elements that control all interactions and show how to be both persuasive and creative in negotiations. The webinar will also focus on how to minimize customer resistance to price increases thereby protecting your bottom line.
TARGET AUDINECE & LEVEL: OWNERS/DEALERS, INTERMEDIATE – Intermediate & Advanced

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Part 1 February 5, 2014 2:00pm EST

Part 2 February 12, 2014 2:00pm EST

Jim Enter, AARTWebinar Wednesdays 2013-14
This two-part webinar is one way to help your Yard Foreman strengthen the position on your team. Jim Enter, the speaker for this program, has an exceptional ability to give information to employees in a way that they can then take back and put to use. Your Yard Foreman is right out there with the customers and in times such as these you need him to be a most efficient and knowledgeable employee who can give your customers that se-cure feeling that business is moving forward.
TARGET AUDIENCE & LEVEL: INTERMEDIATE- Intermediate