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March 26, 2014 2:00pm EST

Barry Elms, Strategic Negotiations InternationalWebinar Wednesdays 2013-14
It has been reported that 90% of unhappy customers do not complain they just don’t come back. During this exciting webinar Barry Elms will demonstrate techniques to maximize customer satisfaction that will keep your customers coming back. Included will be a discussion on the 5 things customers hate most about a sales pitch and how to avoid them.
TARGET AUDIENCE & LEVEL: ALL

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March 19, 2014 2:00pm EST

iPad, Galaxy, Nexus and Xoom – oh my! Which tablet would the wizard provide?

Pam Lansing, Computer VisionsWebinar Wednesdays 2013-14
What to do, which tablet is for you? Tablets are a powerful tool for enhancing your productivity and online experience whether for business use, or life in general. Now that it’s time to choose your own tablet, it’s worth considering what kind of things you are going to use it for. This way you know that you’ll match the right machine to your needs. Here, we look at some of the key areas you might like to consider.
TARGET AUDIENCE & LEVEL: OWNERS/DEALERS, INTERMEDIATE – All

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March 12, 2014 2:00pm EST

All is NOT Fair in Love and War: Effectively Dealing with Workplace Romance and Bullying in the WorkplaceJackson LewisWebinar Wednesdays 2013-14
Workplace romances inevitably develop between coworkers, supervisors and subordinates. Unfortunately the employee who is in love today could be suing you tomorrow! Similarly, bullying, including verbal and other intimidating behavior, can create a hostile work environment which can have significant repercussions for the unwary employer. Learn what options are available and what an employer should be doing to avoid unwanted results and potential liability in these sensitive areas.
TARGET AUDIENCE & LEVEL: ALL

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March 5, 2014 2:00pm EST

Ini Augustine, Social Wise MediaWebinar Wednesdays 2013-14
Does your company have a social media policy in place? More employers than ever are using social media to source candidates. 92% of Fortune 500 companies use social media to hire, yet most companies don’t consider the legal issues involved. This course will cover legal considerations on social media in the workplace, from a Human Resources and marketing perspective and will guide you through the ins and outs of using social media to hire and manage employees. Includes case studies and best practices.
TARGET AUDIENCE & LEVEL: ALL

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February 19, 2014 2:00pm EST

Barry Elms, Strategic Negotiations InternationalWebinar Wednesdays 2013-14
During this dynamic webinar Barry Elms will demonstrate the 5 elements that control all interactions and show how to be both persuasive and creative in negotiations. The webinar will also focus on how to minimize customer resistance to price increases thereby protecting your bottom line.
TARGET AUDINECE & LEVEL: OWNERS/DEALERS, INTERMEDIATE – Intermediate & Advanced

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Part 1 February 5, 2014 2:00pm EST

Part 2 February 12, 2014 2:00pm EST

Jim Enter, AARTWebinar Wednesdays 2013-14
This two-part webinar is one way to help your Yard Foreman strengthen the position on your team. Jim Enter, the speaker for this program, has an exceptional ability to give information to employees in a way that they can then take back and put to use. Your Yard Foreman is right out there with the customers and in times such as these you need him to be a most efficient and knowledgeable employee who can give your customers that se-cure feeling that business is moving forward.
TARGET AUDIENCE & LEVEL: INTERMEDIATE- Intermediate

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January 29, 2014 2:00pm EST

Tim Connor, Connor Resource GroupWebinar Wednesdays 2013-14
Every Lumber Yard has company disconnect lurking somewhere in the shadows of their organization and every day that it’s allowed to continue or grow, it’s costing you sales, profits and consistent effective performance that leads to healthy and stable growth. When company-wide and top-down messages lack consistency and accountability and negatively impact the integrity of bottom-up communication, employee performance and effectiveness, this session will address these and other issues
TARGET AUDIENCE & LEVEL: ALL

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January 22, 2014 2:00pm EST

Growing in 2014: What 2nd Generation Dealers Can Do Differently To Access Capital (Managing Cash Flow)

Will Porter, CFO, BlueTarp Financial; Jene Hallenback, Credit Manager at GNH Lumber; John Ingalls, GNH LumberWebinar Wednesdays 2013-14
As we propel forward in a recovering economy, there is nothing more important for independent building supply dealers than having access to the capital needed to grow. In today’s market, it’s not as easy as just one banking partner and hoping customers pay on time. This webinar will been a lively dialogue around the smart changes dealers can make today to their internal credit processes- while keeping customer service paramount- in order to be ready for tomorrow’s growth
TARGET AUDIENCE & LEVEL: OWNERS/DEALERS, Advanced

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January 15, 2014 2:00pm EST

David Osborn and Jessica Batz, BizLibrary
You’re invited to attend this event which is designed to direct you through the planning, deployment, market-ing, and ongoing management of your employee development program. We’ll cover:
Getting Started From the Ground Up – what you need to know about:

  • Creating a Learning Culture
  • Change Management
  • Setting Success Criteria

AND once you’ve created your program how to evaluate and integrate for growth.
TARGET AUDIENCE & LEVEL: DEALERS/OWNERS, INTERMEDIATE, Intermediate/Advanced

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January 8, 2014 2:00pm EST

Joe Robinson, Optimal Performance StrategiesWebinar Wednesdays 2013-14
The prevailing style of work in a technology-driven world is autopilot, which leaves a lot of us reacting to demands, instead of managing them. This plays right into the hands of automatic stress, overwhelm, and burn-out. This presentation shows through the latest research and best practices how to work in a smarter way—Sustainable Performance, a style that improves productivity as it reduces stress by making adjustments to how we do our tasks that increase effectiveness.
TARGET AUDIENCE & LEVEL: ALL