Webinar Wednesdays: Sharpening Your Collection Skills While Retaining the Good Will of Your Customer

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April 16, 2014 2:00pm EDT John Zimmer, Receivable Training Associates Collecting Your Accounts Receivable while maintaining Customer Good Will is one of the most difficult aspects of maintaining and growing a Customer Relationship. Sales and Customer Service have worked hard to obtain and develop this relationship and your Collection efforts can either enhance or undermine how… Read more »

Webinar Wednesdays: Excellence in Customer Service

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March 26, 2014 2:00pm EST Barry Elms, Strategic Negotiations International It has been reported that 90% of unhappy customers do not complain they just don’t come back. During this exciting webinar Barry Elms will demonstrate techniques to maximize customer satisfaction that will keep your customers coming back. Included will be a discussion on the 5… Read more »

Webinar Wednesdays: Yard Foreman Excellence

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Part 1 February 5, 2014 2:00pm EST Part 2 February 12, 2014 2:00pm EST Jim Enter, AART This two-part webinar is one way to help your Yard Foreman strengthen the position on your team. Jim Enter, the speaker for this program, has an exceptional ability to give information to employees in a way that they… Read more »

Customer Service with Noah Rickum — Webinar

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The very popular and productive Webinar Wednesday’s series will be back for education season 2012-13. March 13: Customer Service with Noah Rickum: Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Learn how to make customers love you, keep them coming back, and tell everyone they know. Topics include: Satisfied or loyal-which are your customers?; The… Read more »