Consumer Trends

Posted by & filed under Webinar.

Wednesday, February 24, 2016 with Jim Robisch The Farnsworth Group   The consumer market remains solid and growing.  However it is also changing at an astonishing pace.  Generations of shoppers are evolving and challenging all retail channels and building supplies and home improvement products are no exception. What is happening at retail is truly amazing… Read more »

Customer Profitability

Posted by & filed under Webinar.

Wednesday, February 17, 2016 with Jim Enter   Improving profitability with precise thinking. Activity Based Costing Understanding averages are the enemy of profitability Understanding Whale Curves and Pareto Principle for LBM’s Understanding individual customer’s Cost to Serve Taking action   TARGET AUDIENCE & LEVEL: Owners / Managers / Accountants Webinar Information

Webinar Wednesdays: Sharpening Your Collection Skills While Retaining the Good Will of Your Customer

Posted by & filed under Webinar.

April 16, 2014 2:00pm EDT John Zimmer, Receivable Training Associates Collecting Your Accounts Receivable while maintaining Customer Good Will is one of the most difficult aspects of maintaining and growing a Customer Relationship. Sales and Customer Service have worked hard to obtain and develop this relationship and your Collection efforts can either enhance or undermine how… Read more »

Webinar Wednesdays: Excellence in Customer Service

Posted by & filed under Webinar.

March 26, 2014 2:00pm EST Barry Elms, Strategic Negotiations International It has been reported that 90% of unhappy customers do not complain they just don’t come back. During this exciting webinar Barry Elms will demonstrate techniques to maximize customer satisfaction that will keep your customers coming back. Included will be a discussion on the 5… Read more »

Customer Service with Noah Rickum — Webinar

Posted by & filed under Webinar.

The very popular and productive Webinar Wednesday’s series will be back for education season 2012-13. March 13: Customer Service with Noah Rickum: Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Learn how to make customers love you, keep them coming back, and tell everyone they know. Topics include: Satisfied or loyal-which are your customers?; The… Read more »