Webinar Wednesdays: Sharpening Your Collection Skills While Retaining the Good Will of Your Customer

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April 16, 2014 2:00pm EDT John Zimmer, Receivable Training Associates Collecting Your Accounts Receivable while maintaining Customer Good Will is one of the most difficult aspects of maintaining and growing a Customer Relationship. Sales and Customer Service have worked hard to obtain and develop this relationship and your Collection efforts can either enhance or undermine how… Read more »

Webinar Wednesdays: Negotiating and Delivering Price Increase Techniques

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February 19, 2014 2:00pm EST Barry Elms, Strategic Negotiations International During this dynamic webinar Barry Elms will demonstrate the 5 elements that control all interactions and show how to be both persuasive and creative in negotiations. The webinar will also focus on how to minimize customer resistance to price increases thereby protecting your bottom line…. Read more »