April 16, 2014 2:00pm EDT
John Zimmer, Receivable Training Associates
Collecting Your Accounts Receivable while maintaining Customer Good Will is one of the most difficult aspects of maintaining and growing a Customer Relationship. Sales and Customer Service have worked hard to obtain and
develop this relationship and your Collection efforts can either enhance or undermine how your Customer perceives your company. This webinar will show you how to keep your Accounts Receivable (And DSO) on track by including the foundation skills and techniques used by top Collectors to persuade Customers to Pay Your Account Promptly. We will highlight how you can use Listening Skills, Negotiation Techniques and Overcoming Customer Objections to help you Collect Your Accounts Receivable Faster and With More Confidence Than Ever!
TARGET AUDIENCE & LEVEL: OWNERS/DEALERS, INTERMEDIATE – Intermediate